Frequently asked questions

It is a unit of AI work — the fuel that AI Feedback runs on. It is not money and it is not a wallet balance. One credit is not one check: a longer or more complex recitation uses more credits than a short one, because it genuinely costs more to analyse.

The app shows your available balance. Because different recitations use different amounts of AI processing, a balance is not a promise of a fixed number of future checks.

We replaced it. A fixed pack of three checks was unfair in both directions: someone reciting a short āyah paid the same as someone triggering ten times the analysis, and we lost money on exactly the learners who were practising hardest.

The replacement is metered AI Credits. The app may offer monthly subscriptions and one-time top-ups, including 10,000 AI Credits. Your store shows the product, local price, currency, and renewal terms before you confirm. One credit is not one check: the app estimates the AI work for each recitation before submission.

The estimate is calculated before the AI finishes. We may let you send with a small shortage and cover that specific tolerance ourselves. The final amount uses measured AI processing; if it is higher, your AI Credits balance may become negative until a later credit grant covers it. This never creates a separate cash charge.

Unused credits do not reset simply because time passes. You can use them while AI Feedback is available. If the service ends, unused credits can no longer be used. We aim to keep it available for years to come. Refunds, store revocations, lawful account action, and account deletion can also affect your balance as explained in the Terms.

The app may offer both a monthly subscription and a one-time top-up. A subscription renews according to the store terms shown before you confirm; a top-up does not renew. You can recover an existing subscription without starting another purchase.

Because the purchase was made with Google Play, and Google Play — not us — is the merchant for it. The App Store cannot see, refund, or revoke a Google Play purchase, and Google Play cannot do those things for an App Store purchase.

Keeping each balance with the store that sold it is what lets us honour a cancellation or a refund correctly on either platform. So: credits bought on Google Play are used on Android; credits bought on the App Store are used on iOS and iPadOS.

The app tells you when you hold credits on the other platform — it does not quietly show you a zero. And any credits you already held before 27 July 2026 still work on both.

Yes, if you want AI Feedback on both devices. Your learning progress, lessons and history sync across devices with your account as normal — it is only the purchased credits that stay with their store. You do not need to buy both at once; buy on a platform only when you want paid AI Feedback there.

One-time top-ups do not renew. If you own an AI Credit subscription, manage it in your device settings because the store controls its billing:

• iPhone / iPad: Settings → your name → Subscriptions → Learn Quran → Cancel.
• Android: Play Store → profile → Payments & subscriptions → Subscriptions → Learn Quran → Cancel.

Cancellation stops later renewals according to the store’s rules. It does not remove credits already validly granted to your balance.

Open the app while you have a network connection and use the recovery action on the credits screen. If the store still exposes an unfinished purchase, the app re-submits that exact proof. If the purchase was already completed, signing into the same Learn Quran account restores the balance from our purchase ledger; a consumed one-time purchase is not recreated from store history.

Do not buy again to try to fix it. A second purchase would charge you twice. The recovery path reuses the exact pending proof when Store finalization is still required and otherwise reads the exact account-bound ledger.

Refunds are handled by the store that took your payment: Apple at reportaproblem.apple.com, or Google through Play order history. We cannot refund a store purchase ourselves.

When a store tells us a purchase was refunded, we remove the matching credits from that platform’s balance, never below zero and never from the other platform’s balance.

Unused credits do not reset simply because time passes or you have not opened the app. You can use them while AI Feedback is available. If the service ends, unused credits can no longer be used; we aim to keep the service available for years to come. Store refunds or revocations, lawful account action, and non-waivable legal requirements may also affect your balance.

One exception worth knowing: if you delete your account, any unused balance goes with it. A deletion does not create a cash-refund right, so review the store’s refund process before deleting.

You type your email address, we send a 6-digit code to it, you type the code back. There is no password to remember or leak. The code works once, expires after a few minutes, and stops working after a few wrong attempts.

We will never ask you for that code by phone, chat, or in reply to an email. If someone asks you for it, they are trying to take your account.

Any of them can be a good choice. Google, Apple, and an email code are separate sign-in proofs; they reach one account only when we have securely linked them after verification. We never link accounts merely because a display name or email text happens to match. In particular, Apple’s Hide My Email can use a private relay address that is different from your usual address.

Use a method you expect to control in the long term. Keep the recovery information for that method current with Google, Apple, or your email provider.

Your email address is the key to your account. If you can no longer receive mail there, we have no way to tell you apart from someone who has simply learned your details. Receipts, screenshots, a device you are holding, or knowing your name and purchase history do not prove it either — those are exactly what an attacker would present.

If we transferred accounts on that basis, every account we hold, including yours, would be one convincing message away from being stolen. We therefore do not transfer an account based only on those materials. We will still comply with any non-waivable legal obligation after appropriate verification.

The fix is with your email provider. Recover the mailbox — most providers have a recovery process, and for a work or school address the administrator can usually help. Once you can authenticate with the verified account credential again, you can sign in normally.

Prevention matters: keep your email provider’s recovery phone and backup address current, and choose a sign-in method you expect to control over time.

From inside the app, in Settings, or by writing to [email protected] from the address on the account. We process a verified request under the Privacy Policy and any applicable law. Some financial records may need to be retained where the law requires it; your request does not make an unverifiable account transfer possible.

Remember that deleting the account also gives up any unused credits on it.

No, and we will not pretend otherwise. It is frequently accurate and it does make mistakes — both missing a real error and flagging one that is not there. Two attempts at the same āyah can differ.

If AI Feedback and your teacher disagree, follow your teacher. This is a practice tool between lessons, not a replacement for one, and it does not certify anything.

Nothing leaves your phone until you tap send. After that it is uploaded over an encrypted connection, analysed, and stored against your account so your history works across devices. It is not used to train third-party AI models. Deleting an item from your history deletes the recording too.

The full detail is in the Privacy Policy.

No. Record, listen back, and re-record as often as you like — that is all free and local. Credits are used only when you send a recitation for AI Feedback.

Yes. The lessons, the practice exercises and the self-check flow are free and do not use credits. We also offer a free AI check so you can see what the feedback is like before deciding whether to buy.